Return policy

Brand Privacy Commitment

ChicHairstyle prioritizes user privacy. This policy details how we collect, use, share, and protect personal information to ensure your right to know and choose. We commit to processing data only as necessary, with multiple security measures in place.

1. Collection & Use of Information

Proactively Provided Data

  • Shopping Scenarios: Name, contact details, shipping address during registration; payment info (credit card number, billing address) and custom requests (e.g., monogram embroidery, tailored sizes) at checkout.
  • Interactive Scenarios: Customer service communications, styling preferences from surveys, and order details for after-sales requests.

Automatically Collected Data

  • Device Data: Device model, IP address, browsing history, and add-to-cart behavior; location data to optimize cross-border delivery.
  • Custom Services: Body measurements via 3D tools (exclusively for personalized tailoring, not shared externally, retained for 1 year post-order).

Purposes of Use

  • Service Enhancement: Analyze preferences to develop new styles (e.g., adjust tea dress color schemes based on browsing data);
  • Targeted Communication: Send order notifications, custom progress updates, and style guides (with opt-out option);
  • Security Protection: Verify accounts and monitor unusual orders (e.g., frequent returns) to prevent fraud.

2. Cookies & Technical Tools

Cookie Functions

  • Remember size preferences and language settings for improved repeat visits;
  • Analyze dress browsing behavior to optimize product display (e.g., prioritize office styles you frequently view).

User Choices

  • Disable cookies via browser settings, though this may affect features like "cart memory" and personalized recommendations.

3. Information Sharing & Cross-Border Transfer

Sharing Recipients

  • Third-party Providers: Share necessary data only for order fulfillment (payment, logistics), prohibited for third-party marketing;
  • Affiliated Companies: Internal data sharing for unified after-sales support;
  • Legal Requirements: Disclose information in response to legal requests or to protect user rights (e.g., against counterfeits).

Cross-Border Protection

  • For EEA users: Compliant with GDPR, using Standard Contractual Clauses (SCCs) for data transfers.

4. Your Rights

  • Access: View purchase history, custom profiles, and data usage details;
  • Correction: Update addresses, sizes, etc.;
  • Deletion: Remove non-essential data after account closure (order records retained as required by law);
  • Restriction of Processing: Object to using styling data for advertising;
  • Data Portability: Obtain structured purchase history (e.g., CSV format).

Exercise Method: Email [email protected], responded to within 30 days.

5. Children's Privacy

Services are for users aged 16+. We do not knowingly collect data from minors. If accidental collection occurs, we will delete data and notify guardians immediately.

6. Data Security & Retention

Security Measures

  • Technical: SSL encryption for payments, desensitization of 3D measurement data;
  • Administrative: Employee access hierarchy and regular privacy training.

Retention Periods

  • Order records: Retained until after-sales cycles end (e.g., 1-year dress warranty);
  • Custom data: Retained for 3 years with consent for pattern optimization (deletable on request).

7. Policy Updates & Contact

Update Notification: Revisions posted on the website; continued use confirms acceptance.
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