Shipping policy

This website is independently operated by ChicHairstyle, specializing in the customization and sales of high - end women's dresses. By visiting our website or making a purchase, you are deemed to have accepted the following terms, including supplementary policies (such as the Privacy Policy and Return Policy) referenced through hyperlinks. We may update the terms on our official website. It is your responsibility to check periodically, and continued use of the website indicates your acceptance of any changes.

SECTION 1 - STORE USAGE TERMS

1. User Eligibility Certification

  • You must have reached the legal age of majority in your place of residence. If you are a minor, you need the consent of your guardian to use this website.
  • It is prohibited to use our products for any illegal purposes (such as the circulation of counterfeit goods) or to violate any laws and regulations in your jurisdiction (including but not limited to consumer protection laws and intellectual property laws).

2. Safety Behavior Guidelines

  • It is strictly prohibited to transmit viruses, malicious codes, or engage in any behavior that undermines the security of the website. Any violation will result in the immediate termination of services.

SECTION 5 - PRODUCT POLICIES

1. Product Description Specifications

  • For all dresses, fabric compositions (e.g., 60% mulberry silk + 40% spandex), washing instructions, and pendant - sense test videos are provided. Color differences are subject to the model's real - shot videos.
  • A full size range from XS - 5XL is available, accompanied by a "Three - Dimensional Measurement Manual for Dresses" (with key markings on bust, waist, dress length, and shoulder strap spacing).

2. Sales Restriction Clauses

  • For designer collaboration styles and hand - embroidered styles, a limit of 2 pieces per account is set, and for basic styles (such as solid - colored A - line dresses), a limit of 5 pieces per account is set to prevent bulk purchases by dealers.
  • For customized styles (including name embroidery and tailored patterns), a 50% advance payment is required, and orders cannot be cancelled once production has started.

SECTION 6 - SHIPPING POLICY

1. Shipping Fee Standards

  • For domestic orders, free shipping (SF Express, 48 - hour delivery) is provided for orders over $399. For orders less than this amount, a shipping fee of $15 is charged. An additional $20 is added for remote areas such as Xinjiang and Tibet (automatically calculated by the system).
  • For international orders, shipping fees are charged according to the actual weight, and an estimated price including tariffs is displayed at the time of ordering (DDP terms are supported).

2. Shipping Fee Guarantee Mechanism

  • Regardless of the quantity purchased, only one shipping fee is charged (including for returns). For non - quality - related returns, the customer needs to pay the return shipping fee in advance, and the actual amount will be refunded within 24 hours after inspection.

SECTION 7 - RETURN POLICY

1. Return Time Limit and Conditions

  • Return without Reason: Within 15 days after receipt, the product should be unworn, unwashed, with the tags intact and no cosmetic stains (it is recommended to wear dust - proof gloves when trying on).
  • Handling of Quality Issues: For non - human - caused defects such as loose threads or falling buttons, detailed pictures need to be provided. After review and approval within 48 hours, free returns or exchanges will be provided.

2. Cost Explanation

  • No restocking fee is charged. The refund amount = actual payment + initial shipping fee - return shipping fee prepaid by the customer (applicable only to domestic orders).

3. Exceptions for Special Products

  • Customized products and clearance products (marked "Final Sale") only support returns or exchanges due to quality issues, and applications must be made within 7 days after receipt.

SECTION 13 - DISCLAIMER

  • Returns or exchanges will not be provided for products that are deformed or shrunk due to improper washing (such as machine - washing wool materials or high - temperature drying).
  • For decorative accessories such as rhinestones and sequins, free repair is provided if they fall off within 30 days. After this period, a production cost will be charged (calculated as the cost of the accessories + 15% service fee).

SECTION 20 - CONTACT US

1. VIP Exclusive Hotline

  • +1 281 777 5741 (Press 1 for designer consultation, press 2 to directly connect to the after - sales specialist)
  • Service Hours: Monday - Saturday, 10:00 - 18:00 CST

2. Online Customer Service

  • AI assistant in the lower - right corner of the official website (Supports real - time communication in Chinese/English. Send "size chart" to get the customized measurement guide)