Privacy policy

Brand Privacy Commitment

ChicDress (operated by ChicHairstyle.shop) values your privacy highly. This policy details how we collect, use, and share your personal information, ensuring you understand data processing and manage your information authorization. We commit to legality, legitimacy, transparency, and data security through technical and administrative measures.

1. Collection of Personal Information

Device Information (Automatically Collected)

  • Browsing Data: Device model, IP address, browser type, time zone settings, and cookie data;
  • Behavioral Data: Browsing history (e.g., viewed vintage tea dresses), referral sources (e.g., social media ads), and interaction traces (add-to-cart/favorite actions).

Order Information (Proactively Provided)

  • Shopping Details: Name, billing/shipping addresses, payment information (credit card numbers encrypted), and contact details;
  • Customization Requests: Tailored sizes, monogram embroidery, etc. (used solely for production, not shared externally).

2. Purposes of Information Use

Order Fulfillment

  • Process payments, arrange logistics (e.g., DHL international tracking), and issue e-invoices;
  • Send order status notifications (including custom progress updates).

Security & Experience Optimization

  • Risk Screening: Identify unusual orders via IP addresses (e.g., frequent returns to the same address);
  • Experience Enhancement: Analyze browsing data to optimize product display (e.g., prioritize office blazer dresses you frequently view).

Targeted Communication

  • Send new product alerts (e.g., seasonal limited-edition dresses) with your consent;
  • Distribute style guides (opt out by replying "UNSUBSCRIBE").

3. Scope of Information Sharing

Third-Party Service Providers

  • Payment Processing: Stripe/PayPal receive only necessary payment info;
  • Logistics Partners: DHL/UPS obtain shipping addresses for delivery;
  • Data Analytics: Google Analytics anonymizes browsing data (opt out via link).

Legal Requirements

  • Respond to lawful judicial requests (e.g., intellectual property infringement investigations);
  • Cross-Border Transfers: EEA users' data complies with GDPR via Standard Contractual Clauses (SCCs).

4. Your Rights

  • Access: View purchase records and custom profiles from the past 3 years;
  • Correction: Update addresses/sizes in real-time via the "Personal Center" on the website;
  • Deletion: Remove non-essential data after account closure (order records retained by law);
  • Data Portability: Export purchase history in CSV format;
  • Objection: Reject using styling data for advertising via email.

Special Notice for EEA Users: We process data based on order contracts or legitimate business interests. Data may transfer to Canada/US with encryption safeguards.

5. Children's Privacy Protection

Our site is not intended for users under 18. If we discover minor data, we will delete it immediately and notify guardians.

6. Data Retention Policies

  • Order Information: Retained until after-sales cycles end (e.g., 1-year dress warranty);
  • Custom Data: Retained for 3 years with consent for pattern optimization (deletable on request);
  • Cookie Data: Cleared after browser closure (long-term preference data retained for 180 days).

7. Policy Updates & Contact

Update Notification: Revisions posted on the website; continued use confirms acceptance.
Contact Us:

  • Email: [email protected] (24-hour response)
  • Phone: +1 281 777 5741 (Mon–Sat 10:00–18:00 CST)